Relational Skills and Conflict Management Techniques among Staff in Baptist Government Hospital Eku, Delta State
Keywords:
Relational, Conflict, Management, TechniquesAbstract
The study seeks to investigate relational skills and conflict management techniques among the Baptist Government Hospital, Eku staff. This study is a correlational survey study which uses a questionnaire as an instrument of data collection. The population comprises all staff of the hospital. A sample of 120 staff was selected, the instrument titled “Relationship and Conflict Management Scale”, which had a reliability coefficient of 0.82. Data was collected after administration with the help of a research assistant, and same was collected immediately. the data were analysed using descriptive statistics. The result of the study indicated that there is a significant relationship between relational skills and conflict management techniques among staff, and that there is a significant relationship between dialogue, communication, competition, prevention and conflict management. It was recommended that management should create the appropriate atmosphere for recreational activities that affords staff the opportunity to relate better, dialogue should be institutionalised, and there should be competition and prevention amongst others.
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